Following the trends in the telecommunication market, Comarch has created the Business Process Management system helping the operator design and manage their business processes. Comarch Business Process Management was built according to the standards and recommendations defined by the Workflow Management Coalition, an international organization focused on standardization of Workflow and BPM systems.
The system is dedicated to all companies within high levels of management regardless of its field, size, traffic, services or ambitions: for small start-up operators to mature companies. It is dedicated to all companies which must lead teams and would like to enhance their internal communications. It enables easy communication and optimization benefits.
The key features of Comarch Business Process Management System include:
• Task routing can be based on department, security group, task or ad-hoc.
• Alarms and Milestones can be set to alert the user that a deadline is approaching. The timer parameters are configurable by days or hours.
• A complete audit trail and document history is provided.
• System administration tools allow queue reassignment, queue and table maintenance, data modification and exception handling.
• Reports management allows monitoring of productivity and anticipation of resource issues. For instance, business managers can dynamically substitute absent users with available ones. These managers are also able to quickly allocate required rights for particular users or user groups.
• Forms and correspondence can be integrated through the most popular word processors.
• Built in integration layer – with capabilities of integration using Web Services, JMS, RMI and XML files.
• Graphical process design tool – used to design and manage processes.
Comarch Business Management is built using state-of-the-art J2EE compliant technologies. It runs on both Oracle and Microsoft databases. With a web-based end user interface and a rich windows client for administration, it creates an easy to manage and operational tool for helping a company run their processes. Comarch Business Process Management has received the highest opinion from a number of customers in the US, Latin America and European markets – including telecommunication operators, MSOs, MVNOs and many other businesses where flexibility, adaptability and work optimization are key factors for success.
Tags: BPM software, Business Process Management, IT software for business, software for companies